Is ServiceNow like Jira?

October 18, 2022


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ServiceNow and Jira are two of the most widely used IT ticketing systems. They have similarities and differences; we’re here to break them down for you.

What is ServiceNow?

ServiceNow is a cloud-based service manager that’s used to automate workflows for everyday business operations. It combines customer support, HR, security, and legal into one versatile platform. Businesses can integrate many different tools that can further their operations with ServiceNow.

What is Jira?

Jira Service Manager is a tool similar to ServiceNow. Jira Service Manager has roots in Jira, a bug/issue tracking tool. Jira Service Manager combines tracking customer requests and issues, configuration management, change management, and knowledge management for public or internal-facing customers. It integrates well with other Atlassian products.

Key differences.

While they are similar, here are some of the key differences:

  • Integrations- Jira works well with other Atlassian products and tools, while ServiceNow has good integration with various products.
  • Ease of use- Jira has an intuitive web interface, while ServiceNow’s is more accessible to smaller organizations and IT shops as it is more enterprise-focused.
  • Price point- again, ServiceNow is more enterprise-focused, so they charge $10,200 per year for the express version (this cost is subject to change of course!) Jira charges $10 per month for up to 3 agents and $20 per agent/month for 4+ agents.

Are they similar?

All in all, ServiceNow and Jira Service Manager are similar platforms. They both offer IT Service Management and customer support in one platform. Most of their differences boil down to the software roots and the differences in goal audience.

For bigger companies, ServiceNow is probably better for you. For companies already familiar with Atlassian products, Jira is probably the best. They both offer similar community support, release rate, and learning curves.

At Tech One IT, we have IT Solutions that relate to both ServiceNow and Jira. If you need help personalizing your IT platform, we can help! Read more or get in touch now on our website:

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