Reference # 19-00771 Title Avaya Contact Center IVR Developer
Location Phoenix, ARIZONA
Position Type Contract
Experience Level Contract
Start Date / End Date 02-12-2019 --- 31-05-2020
Description
Position Description The Office of Enterprise Technology has a need for help with its support of the Avaya Experience Portal/ IVR environment within the contact center. The candidate will be part of the Voice Operations team and responsible for analyzing, developing and supporting IVR applications for County departments. The team is looking for a reliable individual who is open minded, innovative, has the ability to quickly grasp the organization's core services along with being able to easily adapt to rapidly changing priorities. 6+ months depending workload.
Skills Required Qualifications: + Hands on Experience with Avaya Orchestration Designer and Nuance framework + Natural Language Understanding IVR + IVR to database integration + Experience with Java, SOAP, VXML & SSML + Strong background in the execution of DevOps methodologies and continuous integration/continuous delivery + Creative analytical thinker + Attention to detail and results oriented, with a strong customer focus + Ability to work as part of a team and independently + Analytical and problem-solving skills + Problem-solving and technical communication skills + Ability to prioritize workload to meet tight deadlines
Skills Preferred Preferred Qualifications: + Technology or platform certifications (e.g. Avaya, Genesys, Microsoft) + Knowledge of Accela and GovXML, ConstructAPI development methodologies + Experience with Avaya Call Center Elite platform + Knowledge of Avaya Breeze & Oceana solutions
Experience Required Qualifications: + Hands on Experience with Avaya Orchestration Designer and Nuance framework + Natural Language Understanding IVR + IVR to database integration + Experience with Java, SOAP, VXML & SSML + Strong background in the execution of DevOps methodologies and continuous integration/continuous delivery + Creative analytical thinker + Attention to detail and results oriented, with a strong customer focus + Ability to work as part of a team and independently + Analytical and problem-solving skills + Problem-solving and technical communication skills + Ability to prioritize workload to meet tight deadlines
Experience Preferred Preferred Qualifications: + Technology or platform certifications (e.g. Avaya, Genesys, Microsoft) + Knowledge of Accela and GovXML, ConstructAPI development methodologies + Experience with Avaya Call Center Elite platform + Knowledge of Avaya Breeze & Oceana solutions
Education Required The client does not require any formalized education but will be looking at and scrutinizing education and/ or related work experience a candidate has. Preferred Qualifications: + Technology or platform certifications (e.g. Avaya, Genesys, Microsoft) + Knowledge of Accela and GovXML, ConstructAPI development methodologies + Experience with Avaya Call Center Elite platform + Knowledge of Avaya Breeze & Oceana solutions