Reference # 19-00711 Title Tier 1 Service Desk Analyst
Location Phoenix, ARIZONA
Position Type Contract
Experience Level Contract
Start Date / End Date 18-11-2019 --- 18-05-2020
Description
Required Skills:
- Experience in a call center supporting Windows 7 and 10 and Office 2013.
- Working knowledge of customer service principles and processes
- Knowledge of desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, common third-party software applications, internally developed custom applications, application integrations, networking protocols, ISO27000/NIST 800 security concepts, and any other computer-related technologies
- Minimum 6 months to 1 year current working experience in an IT field
- Strong Customer Service Skills
- Excellent interpersonal, written and oral communication skills
- Ability to work collaboratively in teams and across organizations
- Ability to synthesize feedback and adjust plans accordingly
- Ability to develop and write technical documentation
- Ability to evaluate and test emerging technologies
- Ability to apply creative solutions to business problems to ensure business needs are most effectively met

Associate's degree in a related field is preferred

Resources will be working in a professional environment and will be held to a dress code standard