Reference # 19-00697 Title Manager Finance Support
Location Phoenix, ARIZONA
Position Type Direct Placement
Experience Level Direct Placement
Start Date / End Date 28-10-2019 --- 30-11--0001
Description
PURPOSE OF THE JOB
Responsible for planning, organizing, staffing and managing assigned business unit to meet departmental and corporate goals. Responsible for ensuring customer satisfaction is met or exceeded.

QUALIFICATIONS
Required Work Experience
" 3 years of experience in healthcare claim industry with a strong understanding of claims processing as well as back end financial systems.
" 2 years of experience in supervisory role
Required Education
" Bachelor's Degree in Management, Business Administration or Information Systems field of study

Preferred Work Experience
" 6 years of experience in healthcare claim industry with a strong understanding of claims processing as well as back-end financial sytems primarily from the sytems side of the business.
" 6 years of experience in managing and developing effective operational areas

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
" Lead efforts to utilize technology to develop and/or redesign processes, procedures and systems. Identify improvement opportunities and generate requirements.
" Responsible for user acceptance testing for changes managed within assigned area
" Define and implement quality assurance procedures for all assigned activities. Implement quality assurance measures to check adherence to assure continuity, including across lines-of-business when appropriate
" Establish and meet short and long term department goals in accordance with overall company objectives and divisional strategic planning
" Develop and monitor budgets related to system projects and improvements, as well as the overall budget for the department.
" Develop staff, establishing performance goals, regular follow up with staff and year-end performance evaluations
" Maintain effective relationships with internal and external customers. Assure service level agreements are established, monitored and managed effectively particularly with external vendors. Implement action plans to resolve any issues preventing the area from meeting goals
" Assure the proper change management protocols are followed to maximize benefit and alleviate unnecessary disruption to the organization and the external customers
" Provide recommendations in the development and design of new system logic to support legislative activity, customer requests, finance policy changes, corporate system changes, etc.
" Oversee the development of business requirements to support system and/or process change
" Coordinate the identification, prioritization and resolution of issues with the various business areas and vendors
" The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
" Perform all other duties as assigned.

REQUIRED COMPETENCIES
Required Job Skills
" Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones
" Intermediate PC proficiency
" Intermediate proficiency in spreadsheet, database and word processing software

Required Professional Competencies
" Work with all levels of management and functional areas in Clients and understand the potential implications of system changes to those areas
" Customer service skills to deal with sensitive and difficult customer situations
" Independent thinker with strong oral, verbal and interpersonal communication skills
" Basic understanding of information systems, business processes and the key drivers and measures for success
" Strong decision analytical skills
" Working knowledge of MetaVance, TPS, Common Financial, and other finance systems.
" Ability to create business requirements, technical specifications, test plans and test scripts
" Maintain confidentiality and privacy
" Capable of investigative and analytical research
" Analytical knowledge necessary to generate reports based on available data and then make decisions based on reported data

Required Leadership Experience and Competencies
" Provide leadership, promote teamwork, meet objectives and exercise independent judgment
" Experience leading and implementing projects and working collaboratively with other departments and levels of administration
" Strong organizational and management skills

PREFERRED COMPETENCIES
Preferred Job Skills

" Advanced skill in use of office equipment, including copiers, fax machines, scanner and telephones
" Advanced PC proficiency
" Advanced proficiency in spreadsheet, database and word processing software

Preferred Professional Competencies
" Demostrates flexibility, anticipates customer needs and effectively communicates in a timely manner consistent with the business strategy
" Advanced planning and decision analysis skills
" Cope with multiple priorities and high customer expectations Creativity and problem solving skills
" Develop methods and processes to disseminate complex information
" Plan and manage business strategy effectively and thoroughly
" Mentor less experienced staff
" Advanced understanding of information systems, business processes and the key drivers and measures for success
" Advanced analytical and diagnostic skills Develop solutions by applying accepted processes or is able to create new approaches to leverage technology from abstract information
" Advanced understanding of HIPAA financial transactions such as 835's and 820's and NACHA Operating rules.
" Advanced project management skills
" Advanced technical and business knowledge of banking and HIPAA transaction requirements to identify production issues and effectively communicating issues as necessary

Preferred Leadership Experience and Competencies
" Identify resources and training needs while fostering opportunities for staff growth Promote and supports the overall quality principles and company quality program
" Empower associates at all levels and encourage innovation and risk taking
" Develop an enthusiastic and positive work envirnoment
" Negotiation and influencing skills with the ability to create win/win situations
" Resource management skills