Reference # 19-00663 Title Information Technology - Desktop Support
Location Phoenix, ARIZONA
Position Type Contract
Experience Level Contract
Start Date / End Date 21-10-2019 --- 21-07-2020
Under limited supervision, provides complex analytical, technical, and administrative work in the planning, design and installation of new and existing personal computer systems and LAN's, troubleshooting and resolving hardware and software problems, install and configure new IT equipment. 30% of Time

Provides training and assistance daily to Tier 1 technicians, under the guidance of the Desktop Manager. As a Tier 2 member with advanced levels of experience, acts as a technical subject matter expert in support of desktop systems. 20% of Time

Works with CSC ticketing system software to prioritize and manage support calls.
Maintains a high level of communications with customers in respect to scheduling hardware and software installations and support calls 30% of Time

Participates in hardware and software upgrades and deployments conducted during and outside of normal business hours, installs and configures approved PC based software packages for clients
Other duties as assigned 20% of Time

Technology: Microsoft Suite of products and various industry standard technologies at Intermediate level

Bachelor's degree plus 5 or more years or experience in support of a Fleet of 500 + Desktops