Reference # 19-00623 Title Device Refresh Project Technician(PC LAN Technician II)
Location Phoenix, ARIZONA
Position Type Contract
Experience Level Contract
Start Date / End Date 23-09-2019 --- 29-03-2020
Description
Image/ Reimage Laptop-Desktops " Manage Outgoing and Incoming Inventory " Move equipment to multiple locations " Complete break-fix and quality assurance checks " Install applications locally and through Microsoft SCCM " Contact vendor for service " Communicating with end-customers and speaking in plain language " Assist with service calls from vendors " Assist customers in first-setup activities for outlook, network and local printers, 3rd party software, etc. " Resolves technical problems and answers queries by telephone or self-service ticket in support of customer computer hardware, software, network, system/application access, and telecommunications systems. " Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. " Maintains and updates records and tracking databases. " Alerts management to recurring problems and patterns of problems.
Skills Preferred
Experience Required " Proficient with active directory to add, move and change objects within containers. " Previous experience with IMAC (Install, Move, Add, Change) within a Windows PC environment. " Working knowledge of PC hardware and the ability to identify proper devices and configurations based on customer need. " Demonstrated ability to build and maintain effective working relationships at all organization levels and with outside vendors. Must be able to negotiate and/or influence others in a positive/professional manner to gather support for the company s needs or to drive change. " Strong analytical and problem solving skills. " Strong working knowledge of audit procedures and an understanding of basic financial principals. " Strong knowledge of inventory process controls in a warehousing / distribution environment. " Strong verbal and written communication including ability to teach basic computer principals in Windows 10. " Demonstrated ability to handle multiple tasks and competing priorities at the same time. " Ability to prioritize and set goals to achieve company objectives. " Experience with enterprise level service desk ticketing systems. " Maintain a positive, team-oriented attitude and instruct others in the proper met " Punctual and self-starter
Experience Preferred
Education Required High school diploma