Reference # 19-00569 Title Desktop Support Specialist
Location Phoenix, ARIZONA
Position Type Contract
Experience Level Contract
Start Date / End Date 09-09-2019 --- 30-06-2020
NO VENDOR BRANDING. Any resumes with company branding will be rejected at the time of posting close. NO WORK FROM HOME OPTION.

" Responsible for answering IT requests in person as well as via phone, email or instant
message and explaining solutions in technical and nontechnical terms.
" Imaging, configuring, installing and support computer systems for end users.
" Answers general "how-to questions for a variety of Client applications, such as password
support and troubleshooting content issues
" Updates and maintains logs of customer support issues within Client systems and
escalates issues that cannot be resolved to the IT team
" Perform cause analysis and develop solutions to physical hardware, software, and
enterprise systems issues
" Performs other duties as assigned or apparent

" Associates degree or equivalent from a technical school is required; Bachelor's degree in
information technology, education, or related is preferred
" Minimum of 3 year technical help-desk and call center work experience is required
" Working knowledge of Issue management software, Microsoft Service Manager is preferred
" Basic technical knowledge of databases, networking, web servers, computer hardware and
browsers is required
" Knowledge of the Arizona K-12 school system is highly preferred
" Demonstrated ability to use discretion and make sound decisions
" Strong ability to excel in a collaborative and distributed team environment
" Ability to work with a minimal amount of direction while being pro-active in keeping their
management informed of project related issues
" Ability to work under pressure
" Ability to respectfully question ideas and share a point of view with others in support of the
business requirements and needs
" Ability and willingness to follow prescribed standard operating procedures and processes
" Familiar with 2016 Office suite, Windows 10, Skype, OneDrive, WebEx, and Adobe Products.
" Excellent Customer Service in Face-to-Face, Telephone or Electronic interactions
with Clients.
" Excellent written and verbal communication skills
" Strong aspiration to learn new technologies and procedures
" Proven strong relationship-building and communication skills with team
members and business users
" Ability to lift 50lbs boxes as well as to work on reduce spaces while deploying
" Ability to maintain confidentiality is required