Reference # 19-00537 Title Application Support Specialist
Location Phoenix, ARIZONA
Position Type Contract
Experience Level Contract
Start Date / End Date 05-08-2019 --- 05-02-2020
This is a repost of 63500 please only submit new candidates.

6 Month Contract with possibility for extension.


The Application Support Specialist provides technical support to end users for a variety of web-based Client applications.

" Responds to specific needs of teachers and administrators and complex customer inquiries via phone and email
" Provides one-to-one training to end users regarding systems functionality to audiences with varying levels of technical experience
" Answers general "how-to questions for a variety of Client applications, such as password support and troubleshooting content issues
" Updates and maintains logs of customer support issues within Client systems and escalates issues that cannot be resolved to the IT team
" Performs other duties as assigned

" Associate or Bachelor's degree in information technology, education, or related is preferred
" Minimum of 1 year help-desk and call center work experience is required
" Minimum of 1 year experience with help desk ticketing systems required. Working knowledge of Microsoft Service Manager is preferred
" Basic technical knowledge of databases, networking, web servers, computer hardware and browsers is required
" Knowledge of the Arizona K-12 school system is highly preferred
" Working knowledge of student information systems and project management software preferred
" Demonstrated ability to use discretion and make sound decisions
" Ability to excel in a collaborative and distributed team environment
" Ability to work with a minimal amount of direction while being proactive in keeping their management informed of project related issues
" Ability to work under pressure
" Ability to respectfully question ideas and share a point of view with others in support of the business requirements and needs
" Ability and willingness to follow prescribed standard operating procedures and processes
" Proven strong problem-solving skills, troubleshooting, and root cause analysis
" Excellent written and verbal communication skills
" Strong aspiration to learn new technologies
" Proven strong relationship-building and communication skills with team members and business users
" Ability to maintain confidentiality is required