|Reference #||19-00508||Title||Application Administrator MIM|
|Start Date / End Date||29-07-2019 --- 28-01-2020|
This role is responsible for providing primary administration and support of key third party applications used at Early Warning. The position serves as a Subject Matter Expert (SME) for the assigned system(s) and for the processes inside of the application to ensure that it remains current and serves the needs for Early Warning users.
Act as owner and primary administrator of assigned application(s).
Provide application and system support to all employees for assigned application(s).
Troubleshoot issues, providing second level support. Resolve issues or identify escalation to Systems team or vendor. Own issue until resolved.
Provide application performance monitoring
Analyze application incidents to identify root cause. Work closely with vendor's product support team to implement solutions.
Analyze existing processes to identify inefficiency and opportunities for improvement.
Work with stakeholders to establish key metrics, KPIs and SLAs that are measureable and sustainable.
Ensure successful installation and validation of vendor-provided upgrades and patches.
Monitor license usage and budgeting for licensing costs. Provide metrics on anticipated needs during budget cycle and submit procurement requests when additional licenses are required.
Process change requests for modifications to the application configuration.
Maintain application roadmap and work with Manager, Applications Administration to set priorities.
Provide timely and accurate status reporting.
Manage projects to build new functionality, workflows, processes, and/or reporting in the application including requirements gathering, configuration, testing, user documentation and training.
Develop and maintain all user documentation related to assigned application(s), including policies and procedures.
Drive user adoption across the organization through user training and best practices.
Maintain relationship with vendor to resolve application issues and ensure that Early Warning's needs for new functionality are considered in future releases.
Support the company's commitment to protect the integrity and confidentiality of systems and data.
Education and experience typically obtained through completion of a Bachelor's Degree in Business, Communications and/or Computer Science or related field
Excellent oral and written communication skills to be used to interact proficiently with all levels of management and staff
Knowledge of Windows OS, Oracle, SQL, MS Office, Visio
Knowledge of applications such as JIRA, Tableau, and SAP Business Objects, Confluence, Planview, Saba
Minimum of 2 years of experience supporting, as an admin, vendor-provided applications
Must have strong capability to coach and mentor
Self-starter who has the ability to manage multiple priorities
Strong attention to detail and accuracy
Minimum Qualifications required based on application systems supported: