Reference # 19-00481 Title Service Desk Analyst
Location Phoenix, ARIZONA
Position Type Contract
Experience Level Contract
Start Date / End Date 05-08-2019 --- 05-08-2020
Qualifications and Education Requirements
-Experience in a call center supporting Windows 7 and 10 and Office 2013.
-Working knowledge of customer service principles and processes
-Knowledge of desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, common third-party software applications, internally developed custom applications, application integrations, networking protocols, ISO27000/NIST 800 security concepts, and any other computer-related technologies
-Minimum 6 months to 1 year current working experience in an IT field

Associate's degree in a related field is preferred
Resource will need to obtain an ACJIS Clearance

Preferred Skills
Strong Customer Service Skills
Excellent interpersonal, written and oral communication skills
Ability to work collaboratively in teams and across organizations
Ability to synthesize feedback and adjust plans accordingly
Ability to develop and write technical documentation
Ability to evaluate and test emerging technologies
Ability to apply creative solutions to business problems to ensure business needs are most effectively met

Resources will be working in a professional environment and will be held to a dress code standard