Reference # 19-00439 Title Salesforce Support Specialist
Location Scottsdale, ARIZONA
Position Type Direct Placement
Experience Level Direct Placement
Start Date / End Date 30-04-2019 --- 30-11--0001
Job Title: Salesforce Support Specialist
Location: US-AZ-Scottsdale

SHIFT: Day shift / Mon-Fri / Working at the Corporate Office in Scottsdale, AZ (no remote working)

Position Summary:
The Salesforce Support Specialist will complement the company's Business Application team. The Salesforce Support Specialist is the first line of support for users and business critical processes running on Salesforce.

Essential Functions:
  • Provide Tier 1 production user support for the Salesforce CRM systems while working closely with the Engineering and Support teams to maintain operational integrity of production systems
  • Provide technical support to local and remote users
  • Identify and appropriately escalate process or product quality gaps, and provide or implement suggestions for resolution when possible
  • Display in-depth knowledge to support multiple products with little to no assistance
  • Participate in data governance initiatives to drive consistent and proper handling of data inside the platform and across the business
  • Perform pre-defined data loads
  • Evaluate Salesforce functionality and provide recommendations for process improvements based on experience supporting users
  • Create and maintain end user documentation on processes, policies, application configuration, user guides, job aides, and related materials
  • Setup and maintain user accounts, assign roles, profiles, permission sets, groups, and hierarchies
  • At the direction of the Engineering team, support enhancements to objects, workflows, layouts, email alerts, and templates
  • Develop customized reports and dashboards
  • At the direction of the Functional and Technical teams, support QA testing
  • Identify opportunities to simplify, optimize, and automate business processes
  • Performs other duties and responsibilities as assigned
  • Bachelors' Degree preferred with 1-2 years of Salesforce administration, systems support, and/or systems administration in a mid-size or larger organization preferred
  • Salesforce Certified Administrator strongly preferred
  • Proven ability to manage users, data, and security
  • Proven troubleshooting skills including the ability to analyze and resolve difficult problems quickly with a keen attention to detail
  • Ability to work independently with minimum direction
  • Experience managing reporting and dashboards for multiple cross-functional teams
  • Strong customer service and relationship building skills with a team-player attitude
  • Demonstrated proficiency in the use of data management tools such as Data Loader
  • Familiarity with standard business, sales, and finance processes
  • Detail oriented with excellent verbal and written communication skills
  • Experience in the residential real estate market is a plus
  • Experience with Yardi Voyager is a plus
Closing Statement:
This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based upon Company need.