Reference # 19-00296 Title Senior Manager, Patient Services Operations
Location Sleepy Hollow, NEW YORK
Position Type Direct Placement
Experience Level Direct Placement
Start Date / End Date 02-05-2019 --- 30-11--0001
" Manage the day to day operations of the clinical support activities for multiple brands (e.g. supplemental injection training, patient adherence support, refill reminders, product education, etc.)
" Participate in and support the development of clinical assistance strategies and tactics that enhance the patient and provider experience from initial prescription through adherence.
" Plan, develop, and execute the communications (i.e., content and processes) of the clinical support programs.
" Collaborate with consumer marketing to execute appropriate adherence strategies
" Assist in the planning and execution of enhancing the PSP to support future indications
" Understand and analyze program data to effectively communicate information to different functional areas in the commercial organization (including Sr. management, field teams, marketing, and market access).
" Provide exceptional customer service to internal customers (Field Sales and Reimbursement Directors, Regional Business Managers, Medical Specialists, etc.) and external customers (vendors, physicians, practice administrators, office staff).
" Support the Specialty Pharmacy strategy and operations, including the PSP free goods pharmacy, for multiple brands
" Represent the Patient and Provider Access Services team in Joint and Internal Review Committee meetings.
" Comply with all laws, regulations and policies that govern the conduct of company activities.

Experience And Required Skills :
" Applicant must have excellent organizational and communication skills. This includes demonstrating an understanding of how to escalate issues/concerns and effectively communicate with others, especially those in other functional areas.
" Proven ability to deliver innovative achievements independently without the reliance of agency support.
" Excellent oral and written communication skills to support tactic development and presentation creation.
" Prefer previous experience in managing a reimbursement or patient assistance program, with a strong focus on financial support offerings.
" Ability to analyze data to present strategic opportunities to the business to continually enhance support offerings.
" Product launch experience is a plus.
" Demonstrated knowledge of the U.S. healthcare systems, including expertise in health care financing and reimbursement policies related to the pharmaceutical industry, with application in a wide array of clinical settings and reimbursement strategies in all market segments.
" Clear understanding of the implications of payer and reimbursement policy impact on prescriber and patient behaviors as well as sales force activity.
" Demonstrated ability to manage multiple projects and excellent ability to prioritize work and meet deadlines.
" Must be an ethical, team player and have the ability to work in a cross-functional team environment - contributing creative ideas and positive energy to the group.
" Bachelor's degree required; MBA preferred