Reference # 19-00297 Title Senior Manager, Patient Support Programs
Location Tarrytown, NEW YORK
Position Type Direct Placement
Experience Level Direct Placement
Start Date / End Date 02-05-2019 --- 30-11--0001
Description The Sr. Manager of Patient Provider Access Services Operations position is a critical role in a fast-paced, energetic US Market Access group. Under the direction of the Patient and Provider Access Services Operations lead, this individual will be responsible for managing the financial support programs for various brands. Additionally, this person will support the day-to-day management of a variety of drugs to minimize reimbursement as a barrier and enhance overall patient access to therapy. This individual will develop and maintain a high-level of collaboration and integration with all cross-functional company staff, including Field Teams, Brand Marketing, Training, Market Access, Trade, Reimbursement, and Market Research. The position is based out of Tarrytown, New York and requires a highly motivated individual that is able to work cross-functionally in order to accomplish objectives. Responsibilities: " Manage the day to day operations of the commercial copay program for multiple brands in the specialty pharmacy class, including vendor management. " Participate in or support development of financial assistance strategies and tactics that enhance the patient and provider experience from initial prescription through adherence. " Maintain deep understanding of the legal and regulatory demands that exist pertaining to the financial assistance landscape to ensure company is recognized as an industry leader. " Plan, develop, execute and manage the communications (i.e., content and processes) of the financial support programs. " Understand and analyze program data to effectively communicate information on a consistent basis to different functional areas in the commercial organization (sr. management, field teams, marketing, market access). " Provide exceptional customer service to internal customers (Field Sales and Reimbursement Directors, Regional Business Managers, Medical Specialists, etc.) and external customers (physicians, practice administrators, office staff). " Support the reimbursement operations of multiple brands by engaging in regular meetings and providing strategic input on initiatives that aim to minimize reimbursement-related barriers. " Represent the Patient and Provider Access Services team in company's Internal Review Committee. " Comply with all laws, regulations and policies that govern the conduct of company activities. Experience And Required Skills : Requirements: " 8+ years of "progressive " industry/relevant professional experience; 5+ years of pharmaceutical/biotech or related experience " Applicant must have excellent organizational and communication skills. This includes demonstrating an understanding of how to escalate issues/concerns and effectively communicate with others, especially those in other functional areas. " Proven ability to deliver innovative achievements independently without the reliance of agency support. " Excellent oral and written communication skills to support tactic development and presentation creation. " Prefer previous experience in managing a reimbursement or patient assistance program, with a strong focus on financial support offerings. " Ability to analyze data to present strategic opportunities to the business to continually enhance support offerings. " Product launch experience is a plus. " Demonstrated knowledge of the U.S. healthcare systems, including expertise in health care financing and reimbursement policies related to the pharmaceutical industry, with application in a wide array of clinical settings and reimbursement strategies in all market segments. " Clear understanding of the implications of payer and reimbursement policy impact on prescriber and patient behaviors as well as sales force activity. " Demonstrated ability to manage multiple projects and excellent ability to prioritize work and meet deadlines. " Must be an ethical, team player and have the ability to work in a cross-functional team environment - contributing creative ideas and positive energy to the group.