Reference # 19-00230 Title Engagement Manager
Location Phoenix, ARIZONA
Position Type Right to Hire
Experience Level Right to Hire
Start Date / End Date 01-05-2019 --- 31-10-2019
Description
Knowledge:
Knowledge of business requirements development, as well as design, build, test, configuration and implementation
processes for application and system software and hardware implementation projects.
Broad knowledge of IT infrastructure options, including facilities, computer hardware, systems software, networks, and
telecommunications for a variety of platforms; infrastructure support staff, data, operational procedures, financing and
other components.
Knowledge of software systems development life cycle and IT evaluation, planning, procurement development and
implementation stages.
Skilled in applying tools and techniques of project management to negotiate formal acceptance of the scope with
stakeholders, and to manage needed changes in scope and deliverables throughout a project
Knowledge of business requirements development, as well as design, build, test, configuration and implementation
processes.

Skill:
Quick learning skills and ability to adopt appropriate customer engagement strategies to build relationships and trust
Understand the design of performance metrics to guide the development and collection of the right data.
Command of program/project management, extensive knowledge of management principles, concepts and techniques
and their practical applications, and comprehensive knowledge of business practices and processes.

Ability:
Strong verbal, written and presentation communication skills
Assist in the development of process maps
Ability to interface with customers, sales and technical personnel in a professional manner
Demonstrate understanding of customer environment
Puts internal systems and procedures in place to assure that all relevant information is shared consistently
Demonstrated ability to have deep and broad understanding of current and anticipated needs and priorities of internal and
external clients
Demonstrated ability to apply creative solutions to business problems to ensure business needs are effectively met
Demonstrated ability to effectively articulate the relationship of the department to other agencies
Demonstrated ability in leading team(s) to design solutions for clients
Demonstrated ability to effectively articulate the relationship of the program(s) to other work units/programs