|Reference #||19-00208||Title||Solution Engineer|
|Start Date / End Date||01-05-2019 --- 31-07-2020|
As a Solution Engineer, you will be responsible for providing customers within our organization valuable content services and management solutions that simplify their business processes. Your primary responsibilities will include solution consulting, designing, training, installing, developing, and supporting Enterprise Content Management (ECM) solutions.
" Delivers efficient solutions using applicable software and technologies
" Determines solution requirements with business customer by analyzing data usage, reviewing existing work processes and identifying improvement needs and system requirements
" Assists with design and documentation prerequisites using flowcharts, diagrams, templates and user manuals
" Participating in internal team meetings, Solution Modeling Sessions and business customer status meetings
" Installing software and assisting with infrastructure needs
" Executes implementation efforts including development in multiple environments primarily onsite with some time being remote
" Performs functional testing in controlled environment and assists business customer in acceptance testing utilizing business process test case scenarios
" Provides initial support of solution after deployment and production migration
" Promotes enhancement of existing processes and solutions
Position qualifications and desired requirements:
" Strong problem solving skills
" Excellent written, listening and verbal communication skills including interpersonal negotiation and conflict resolution abilities
" Strong software and information technology knowledge base
" Professional appearance
" Strong analysis and judgement skills
" Works well in a team and collaborative environment
" Strong telephone presence and consulting skills
Education, Training, and Experience Desired:
" A minimum of 2 years of installation and support of content and services solutions.
" A minimum of 5 years of experience in the Enterprise Content Management (ECM) sector.
" Certifications in Hyland OnBase software preferred