Reference # 19-00162 Title Junior User Researcher
Location Walnut Creek,, CALIFORNIA
Position Type Contract
Experience Level Contract
Start Date / End Date 11-03-2019 --- 30-11--0001
Description Job Summary:

Looking for a Junior User Researcher who's primary role is interviewing customers and writing reports on findings/learning. Ideal candidate is a new college grad.
Learn current best practices of the CSAA IG's UX Org Designer-led User Research discipline and support the demand and cadence of these sessions
Adapt and innovate research practices to meet team needs under tight schedules
Plan and execute studies to learn user preferences, attitudes, behaviors, and feedback in collaboration with UX team, internal and external customers.
Write reports including findings and recommendations that drive user discovery and future design improvements.
Help drive the growth and culture of a growing user experience team
Support Principal User Researcher on all activities related to research

Must be a researcher, not a designer!!!
Interest in or be familiar with insurance, preference will be given to candidates who are open to continuous learning
Great communication skills. strong strategic thinker and on-your-feet problem solver
Ongoing, close collaboration with team members and can work positively under great pressure
Extremely comfortable with interviewing customers and moderating user-research sessions
Looking for a UX professional with an un-biased approach to gain the most insight and help improve the experiences the UX team produces

Education and Experience:
Bachelor's Degree in user research, psychology or related field

Interview Process:
Phone Interview and then an in-person