Reference # 19-00125 Title Systems Engineer III - VoIP Engineer
Location Phoenix, ARIZONA
Position Type Right to Hire
Experience Level Right to Hire
Start Date / End Date 04-03-2019 --- 04-07-2019
Description
JOB SUMMARY:
Under the direction of the Sr Manager Engineering and Infrastructure, this position proficiently applies IT methods, professional knowledge, and MIHS standards and practices and intuitively grasps familiar, stable system performance situations as it relates to converged infrastructure. The position focuses on how to design and manager complex systems over their life cycle taking into consideration topics such as requirements management, reliability management, logistics, coordination of different teams, evaluation measurements in terms of trade-off studies, and other disciplines and become critical tasks when dealing with large or complex projects. Also deals with work-processes, optimization methods, and risk management in every engineering engagements. Considers multiple business domains viz., clinical management systems, business management systems, biomedical systems, and many frameworks such as architectural methods, engineering methods, SDLC, quality assurance, ITSM and project management. Recognizes subtle problems with system design or performance and acts appropriately to improve the condition, seeking validation of actions in advance as appropriate. Manages relationships with business partners, professional peers, and other team members. Acts as primary contact for dealing with challenging and complex technical issues. In addition, this position mentors, develops junior analysts, and educates others on best practices.

SCOPE AND COMPLEXITY:
Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response. Resolves complex problems while collaborating with others. Uses standard analytical tools and rules to determine root cause and resolve a broad range of common system or application problems. Achieves planned outcomes and targeted return on invested resources. Performs assignments independently with limited instructions from management. Decisions could positively or negatively affect multiple departments. Work is guided by broad operating policies and guidelines pertaining to the department, and approved plans. Normally subject to managerial direction, progress review and evaluation of achievement objectives. May take on managerial functions during the absence of their direct manager.

ESSENTIAL FUNCTIONS:


25% Conducts platform studies (including trade-off studies) and performance analyses and recommends changes to the environment proactively. Applies structured methods to capacity and performance tuning to converged infrastructure layers within the domains of Compute, Storage, Networks and Telecommunications to achieving high performance, high availability and high reliability. Responsible for managing technology life cycle (LCM) within selected technology domains to ensure concurrency of the technology portfolio and reduction of variability and elimination of obsolescence in a timely manner.

15% Creates solutions to resolve complex operational problems, collaborating with vendors and users as required, and identifying trends that warrant immediate attention. Provides guidance to management in predicting performance and capacity and addressing related issues.

20% Designs complex hardware/platform infrastructure and interfaces. Performs complex hardware
sizing and develops High Availability hardware platform designs. Create the Technical Design Specification, and Build-To documents. Facilitates Peer Review process. Quality Assures all design and deployment efforts. Develops and executes complex change implementation plans.

10% Executes thorough system level and data center disaster recovery testing procedures. Ensures appropriate level of data and technology protection through high available designs, replication and backup solutions. Provide documentation and protocols to ensure high levels of protection and security.

10% Troubleshoots complex hardware problems. Works with development team to configure and troubleshoot applications. Resolves complex operational problems and determines root cause. Leads the Root Cause Analysis process.

10% Leads the documentation and maintenance of hardware platform policies and procedures (creates system level Run Books and assists in the development of support plans). Performs as
Infrastructure Engineer resource lead on all projects (single point of coordination and contact).

10% Acts as primary technical contact for a complex technology introduction. Works with security to ensure appropriate level of protection regarding Confidentiality, Availability and Integrity. Produces technical and management reports for dissemination to Infrastructure, Security, Service Delivery and Application Services and Clinical Engineering departments.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be interpreted an exhaustive list of all responsibilities, and duties required of employees assigned to this job.

MARGINAL/ADDITIONAL FUNCTIONS:

1. Assists with other department functions as assigned.
REPORTING STRUCTURE:
Supervision Received: Reports directly to Sr Manager Engineering & Infrastructure
Supervision Exercised: Acts as a mentor and serves as a key resource to other department staff. May review the work or provide training and direction to lower level staff.
Directly Reporting: None
Indirectly Reporting:

CONTACTS:
None
Internal: Frequent interaction with other department team members and managers, and business and clinical users. Individual will work closely with other unit teams to support the architecture and operational practices of the enterprise.
External:

JOB QUALIFICATIONS:
Works with vendors to identify solutions or resolutions to existing issues, produce statements of work and specific technical requirements, and maintenance renewals.
Knowledge, Skills, and Abilities: Must demonstrate in-depth understanding of Compute, Storage, Networks or Telecommunications and utilities by being able to design and implement its configurations. Must have knowledge of methods viz.: Systems Engineering, and ITIL and an understanding and awareness of Project Management, Financial Management and Security. Knowledge of biomedical devices is desirable. Requires ability to conduct platform studies and performance analyses and recommends changes, and design methods/tunes systems/servers/networks to high performance. Must be able to lead implementation and deployment efforts, and documentation and maintenance of hardware platform policies and procedures. Must be able to create solutions to resolve complex operational problems, collaborating with vendors and users as required, and identify trends that warrant immediate attention. Requires ability to provide guidance to management in predicting performance and capacity and addressing related issues. Must be able to perform performance tuning, error tracking, and debugging; develop and executes complex change implementation plans; and resolve complex operational problems and determines root cause. Must demonstrate an in-depth understanding of system/servers and utilities by designing and implementing configuration. Must be able to execute thorough disaster recovery testing procedures; perform system management for complex development efforts; and set up most development environments with little or no supervision from lead system administrator. Must be able to work with development team to configure and troubleshoot applications. Requires ability to design complex hardware/platform infrastructure and interfaces. Must be able to perform complex hardware sizing; troubleshoot complex hardware problems; perform as hardware resource lead on most projects; and develops High Availability hardware platform designs. Must be able to create, expand and maintain relationships with peers and stakeholders. Must be attentive to communications interaction; demonstrate comprehension of detailed information; and adapt to a variety of verbal styles and modes of persuasion. Must be able to bring conflict into the open and help resolve
conflict; and create a friendly climate and good morale and cooperation. Must be reliable; have ability to inspire performance and addresses issues effectively; and take bold and decisive action despite risks, conflicts and uncertainty. Must be able to communicate a compelling vision that generates excitement, enthusiasm and commitment. Requires the ability to guide others to setting goals that are aligned with organizational vision, culture, policies and practices. Requires the ability to read, write and speak effectively in English.

Education or equivalency: Requires a Bachelor's Degree in Information Systems (IS) or related field; or an equivalent combination of training and progressively responsible experience that will result in the required specialized knowledge and abilities to perform the assigned work in lieu of degree. A Master's degree is preferred and may substitute for up to two (2) years of required experience; and a Doctorate degree may substitute for all required experience.

Experience: Requires five (5) years of progressively responsible structured systems analysis, design, development, or systems engineering related experience that demonstrates an in-depth knowledge of at least two converged domains and a thorough understanding of the required knowledge, skills, and abilities.

Specialized training: None
Certification/licensure: Within 18 months in position must possess certification in a minimum of two (2) converged domains (advance level) that demonstrates a technical understanding and literacy within the areas of converged specialization viz. domains of Compute, Storage, Networking, Data Center and infrastructure Services.