|Reference #||19-00108||Title||Technical Project Manager/Technology Delivery Specialist IV|
|Start Date / End Date||11-03-2019 --- 11-03-2020|
Responsible for providing consultancy on decisions and priorities regarding current infrastructure enhancements that will improve the performance and reliability of IT systems. Suggest plans to integrate new and existing processes. Provides input, supports planning and prioritization for business process and development of engineering related activities.
Works with SME's to develop solutions to resolve technical and business issues. Provides guidance and internal consulting toward integration of multiple systems. Provides leadership in building out of solutions on projects and work efforts.
Essential Functions / Principal Responsibilities
•Deliver high-quality solutions to ensure our customer investment in technology is consistent with their business objectives.
•Provides recommendation and input in the design, development and deployment of future use of technology.
•Working knowledge of guidelines that leverages approved designs of technology solutions.
•Facilitates delivery of new enterprise class products and services. Updates design documents and system overviews.
•Technical delivery leader for technology advice for the overall technical implementation and execution of project.
•Collaborate with other domain experts/product owners.
•Project leadership ability including mapping out technical and business dependencies, milestones and timelines.
•Leadership skills, conviction and determination in delivery of technical solutions
•Knowledge of company product lines and document structure
•Broad knowledge of enterprise class infrastructure platforms and the technology to support them. (i.e. Cisco Network, Avaya VoIP, Call center & CTI solutions, Windows Servers, Storage).
Business Insight and Alignment:
•Demonstrated ability to work with business customers, IT analysts, and management from a business perspective, while communicating the salient technology implications.
•Ability to advocate the business positions and requirements with technology teams.
•Ability to advocate technology value and requirements with senior management.
•Able to communicate technical options and costs. Understands key business line functions (such as DMV, Branch office business models, etc.)
•Understands the direction of the business and implications for IT such as a result of branch relocations, closures, and openings.
Project & Resource Management Skills:
•Knowledge of project management practices such as schedule management, cost management, resource management, and risk management.
•Ability to coordinate various activities with multiple parties such as domain architects, vendors, operations, etc. while producing a complete solution.
•Demonstrated ability to communicate across all levels and types of organizational situations.
•Effective written communication skills,
•Knowledge of artifacts like Statements of Work (SOW), risk summaries, standards and other program documentation.
•Expertise in infrastructure work efforts or initiatives such as datacenter
•consolidation, relocations, new facilities, and integration efforts with other partner clubs Working knowledge of enterprise policies and best practices related to networking & security protocols Knowledge of advanced ITIL framework processes and best practices
Addition skills in Service Delivery Management:
•The role will be responsible for developing and maintaining a repeatable process for measuring and communicating holistic technology services; IT Infrastructure SLAs, Business Technology SLAs for platforms specific to a LOB, Technology KPIs related to the LOB (IT and Business), Project statuses related to the LOB (IT and Business), and their alignment to technology delivery, and functioning as the lead for various project/ product delivery teams
•Bachelor's degree in related area (Computer Science, Information Systems, or related technical discipline) or an equivalent combination of education and experience.