Reference # 19-00076 Title Customer Service Specialist
Location Phoenix, ARIZONA
Position Type Contract
Experience Level Contract
Start Date / End Date 18-02-2019 --- 18-08-2019

? Develop an extensive working knowledge of ADEQ software applications.
? Provide end-user application support either in person or via phone and email
? Troubleshoot issues reported by customers and provide solutions
? Facilitate problem-solving between end user and ADEQ development staff
? Develop working relationship with ADEQ business groups (program staff) to utilize product knowledge in support of customer service and training.
? Participate with ADEQ development staff in testing new releases of the product
? Coordinate new application implementations, providing effective training to maximize use of the software
? Develop training materials for implementation of software applications.

Required Experience / Skills:

The best candidate shall have at least 2 years of prior customer service experience in supporting software applications.

? A friendly and professional demeanor
? Excellent communication skills and experience working on a team.
? Enjoy the customer interaction and the opportunity to help them.
? Ability to cultivate positive working relationships with customers and coworkers
? Experience in diagnosing problems with software applications
? Ability to multi task and stay organized.
? A high attention to detail
? Critical thinking and problem solving skills.
? Advanced knowledge of Chrome and using web-based applications
? Advanced knowledge of Microsoft Office products Word, Excel