Reference # 18-01929 Title ServiceNow Systems Developer/Administrator
Location Phoenix,
Position Type Right to Hire
Experience Level Right to Hire
Start Date / End Date 07-01-2019 --- 07-05-2019
  • Knowledge, Skills, and Abilities:
    • Requires excellent troubleshooting skills, attention to detail and ability to Client out work in a well-planned and organized manner.
    • Routinely applies working knowledge in multiple relevant disciplines through creative applications to problems/innovation.
    • This position must be able to work effectively and demonstrate initiative in a fluid, fast-paced environment.
    • Working knowledge of design, coding and testing methodologies.
    • Strong knowledge of computer languages, including but not limited to SQL, Visual Basic, JavaScript, and HTML.
    • Requires strong interpersonal and communication skills capable of training users in complex topics to include making presentations to internal groups.
    • Able to work under pressure and balance work load to make measurable progress on multiple high priority projects
    • Is customer focused and demonstrates integrity and fosters trust.
    • Able to write intricate system and user documentation.
    • Ability to map business requirements into technical requirements for ServiceNow configurations.
    • Must be able to work with minimal supervision on multiple concurrent projects and be self-driven.
    • Strong JavaScript and SQL programming skills and experience.
    • Solid documentation and presentation skills are required.
    • Requires the ability to read, write and speak effectively in English.

Education or equivalency:
  • Requires a Bachelor's Degree in Computer Science, Computer Information Systems; or an equivalent combination of training and progressively responsible experience that will result in the required specialized knowledge and abilities to perform the assigned work in lieu of degree.
  • Must have five (5) years of professional experience in an enterprise IT environment with above knowledge, skills and abilities. Prefer a minimum of two (2) years of ServiceNow development experience.
  • Experience should include hands-on development work with ServiceNow and an in-depth knowledge of most, if not all, of the following: Systems monitoring, Systems discovery and event management tools, Server administration, Systems quality assurance and testing, knowledge of SQL and other relational databases, and scripting.
  • Some Web software development experience (HTML, XHTML, XML, SOAP, WDSL) to include familiarity with system programming and web protocols, is preferred.
  • Understanding of Active Directory and SCCM is desirable Web services and integration between hosted and cloud ITSM systems is essential.
  • IT Service Management and the ITIL business process is required.
Specialized training:
  • None
  • ITIL foundation certification is required.