Reference # 18-01812 Title Help Desk Specialist II/Desktop Support Specialist
Location Phoenix, ARIZONA
Position Type Contract
Experience Level Contract
Start Date / End Date 19-11-2018 --- 30-04-2019
Description
Position Description This position requires a self-motivated team member to support Maricopa County laptops, desktops, mobile devices and user applications. The candidate should possess advanced knowledge of Microsoft Windows operating systems, desktop and laptop computers, printers, scanners, and other peripheral devices. In addition, the candidate should have advanced knowledge of antivirus, backup solutions, software deployment, hard drive encryption, installing, diagnosing, repairing, maintaining and upgrading all PC hardware and equipment to ensure optimal workstation performance. The candidate should have excellent customer service skills and possess the ability to work independently or as a team. The candidate should be comfortable working on important IT support initiatives and delivering positive results. " Provides advanced end-user support for all IT related issues. " Documents, tracks and monitors Help Desk and Desktop Support trouble tickets to ensure a timely resolution. " Responds to telephone calls, email, and tickets for technical support. " Analyzes, diagnoses, tests and resolves complex desktop end-user problems " Installs, maintains, and repairs hardware components to ensure optimal performance is achieved " Recommends system modifications to reduce incidents and problems " Ability to multi-task and prioritize workflow. " Provides excellent customer service
Skills Required " Advanced knowledge of desktop security practices and applications " Advanced knowledge of virus protection technologies " Advanced knowledge of testing and deploying desktop applications using industry best practices " Advanced understanding of Microsoft Windows 10 " Advanced understanding to conduct problem recognition, research solutions, isolation, and follow-up steps " Advanced understanding of supporting end user connectivity from home networks, hotel and outside office networks " Advanced understanding of Web/Videoconferencing Applications " Advanced oral and written communication skills " Strong understanding of Multifunction Printers/Copiers and desktop printers
Skills Preferred
Experience Required " 5 or more years of experience as a Help Desk/Desktop Support Specialist " Advanced knowledge of desktop security practices and applications " Advanced knowledge of virus protection technologies " Advanced knowledge of testing and deploying desktop applications using industry best practices " Advanced understanding of Microsoft Windows 10 " Advanced understanding to conduct problem recognition, research solutions, isolation, and follow-up steps " Advanced understanding of supporting end user connectivity from home networks, hotel and outside office networks " Advanced understanding of Web/Videoconferencing Applications " Advanced oral and written communication skills " Strong understanding of Multifunction Printers/Copiers and desktop printers " Strong understanding of Macs " Strong understanding of Microsoft Networking " Strong organizational skills " Highly motivated and able to work independently or as a member of a team
Experience Preferred
Education Required HS DIPLOMA
Education Preferred " Associate Degree in Computer Science or Networking or preferred " ITIL V3 Certificate in IT Service Management preferred
Additional Information Must have 5 or more years of experience as a Help Desk/Desktop Support Specialist