|Reference #||18-01801||Title||Help Desk Analyst|
|Position Type||Right to Hire|
|Experience Level||Right to Hire|
|Start Date / End Date||19-11-2018 --- 19-02-2019|
" This is a regular help desk position; no automation is involved.
" Tickets are responded via phone, email, or in person.
" Common tickets: GIS related application support and asset tracking.
" Flexible and comfortable team environment.
" Advancement training and upward development is supported.
" Receives calls, emails, and web inquiries for end users and other external help desks.
" Updates and maintains databases.
" Logs calls, emails or web inquires in trackit.
" Classifies tickets according to severity.
" Utilize SCCM for software deployment.
" Projector support and troubleshooting.
" Validates customer contact information.
" Provides problem resolution for issues in a timely manner or escalates, as needed.
" Briefs on problem resolution to Service Desk Analysts.
" Monitors internal customer help desk ticketing system.
" Performs other duties appropriate to the assignment.
" Active Directory