Reference # 18-01364 Title Genesys Expert
Position Type
Experience Level
Start Date / End Date 27-07-2018 --- 30-11--0001
Applications Developer Genesys Expert /PGM
Description: 10 + years experience - Plano, TX (Dallas)
" Understand the role of each Genesys Framework and Management component: Config Server, Config Proxy, Message Server, Solution Control Server, LCA
" Understand how SIP server provides CTI data to the rest of the
Genesys infrastructure
" In depth understanding of how ORS Server interacts with URS Server
" In depth understanding of the TLib Event Model
" Understand the different components of a Stat Server Statistic Metrics, Time Profile/Range, Filter, Notification, Sensitivity, Capacity Rules. Understand Router statistics and how they are computed by URS
" Hands on experience with very large scale deployment of Genesys 8.5 Framework, Configuration and Management, Routing & Media components with integration experience with Sonus/Cisco Client.
" Expert knowledge of SIP integration and troubleshooting SIP and Orchestration calls flows.
" Hands on experience with Java, Javascript, J2EE, REST and SOAP Web service Development and familiarity with Genesys Java Platform SDKs.
" Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart.
" Working knowledge in the installation and configuration of the Genesys suites (both UNIX and Windows 200X).
" Experience in working in Scrum model of Delivery, Junit Test Cases, GitHub
" Familiarity with various Genesys Simulators from a Performance Testing perspective.
" A solid base of data networking knowledge as well as VOIP technology will be required for this position.
" Experience working on Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates.
" Test infected attitude (strong desire to perform thorough and exhaustive unit, integration and system testing)
" Must have terrific analytical and troubleshooting skills.
" Excellent communication skills (Written and oral).
Master / Journeyman / Novice Master
Matrix code / Pricing: PGM
Above Matrix/Exception pricing permitted? (Y/N): If Y Max Rate 140hr
0 hrDuration: 12 months then take on perm
End Client Name or IBM Department: Banking
Work Location Address: (if remote include preferred location): Plano Texas