|Reference #||20-00082||Title||OnBase Container Administrator|
|Start Date / End Date||24-02-2020 --- 24-02-2022|
This position will participate in product demonstrations for business users, attend community practice meetings for OnBase container administrators, and provide guidance on best practices. This position requires a self-motivated individual that can work with minimal direct supervision from the management team. This position will be required to prioritize workload, meet with business users, assist in the transformation of paper files to electronic documents.
Knowledge Skill Ability
Various infrastructure technologies and in-house developed applications utilized in the enterprise.
Develop and write technical documentation.
Resolve incidents/problems efficiently and effectively, recognizing customers' competence levels, and able to approach each level appropriately.
Assist with installation of OnBase Thick or Unity Client(s) on desktops as needed.
Installs, monitors, and directs proactive and reactive computer network defense measures to ensure the availability, integrity, confidentiality, and reliability of systems.
Troubleshoot and resolve issues with DIP/DRIP processes and scheduled jobs.
Troubleshoot and resolve issues with Workflow and Timer issues as needed.
Troubleshoot and resolve issues with the OnBase overlay feature, including configuring new Overlay(s) as requested by OnBase users.
Proven experience with OnBase Administration (OnBase System Administrator Certification Required).
Proven experience in managing ECM Workflows (OnBase Certified Workflow Administrator Preferred)
Expertise with Unity forms, Unity scripts, Workflow, etc.
Experience with Microsoft SQL Server database management.
Knowledge of system design and development concepts.
Experience with the OnBase Configuration module is required.
Identify opportunities for use of solutions to improve efficiencies and reduce waste.
Pro-actively solves complex problems.
Strong customer service skills. Excellent interpersonal, written and oral communication. Advanced troubleshooting skills.
Problem-solving and attention to detail.
To balance, prioritize and organize multiple tasks. To work collaboratively in teams and across organizations.
To provide correct OnBase Web URL for OnBase Web connectivity. To synthesize feedback and adjust plans accordingly. To build strong relationships inside and outside the organization.
Synthesize feedback and adjust plans accordingly.
Perform advanced design, maintenance and repair of servers.
Administer daily OnBase user & group set up, permissions, and privileges as required for On Base end-users.
Respond promptly to customer needs.
Take a customer-centric approach to problem solving and solicits customer feedback to improve service.
Respond to requests for service and assistance.
Meet commitments and manages difficult or emotional customer situations.
Focus on solving conflict and maintains confidentiality.
To listen to others without interrupting and keep emotions under control.
Remain open to others' ideas and tries new things.
To use time efficiently.
Works with minimal guidance.
Participate in reviews of assigned and completed tasks.
OnBase System Administration (required prior to starting position)