Reference # 20-00063 Title IT - Technician
Location Goodyear, ARIZONA
Position Type Contract
Experience Level Contract
Start Date / End Date 17-02-2020 --- 30-06-2020
Description
Hardware Deployment Technician

Duties Performed
Desktop imaging through SCCM (Windows 10)
Desktop application installations
Coordination with customer to schedule and replace desktop hardware
Decommissioning of desktop assets
Updating asset entries through inventory control software
Tracking efforts through IT ticketing system
City vehicle use to transport equipment to multiple City locations
Strong customer service skills ensuring customer satisfaction with the replaced hardware
Escalate issues outside of this scope to Help Desk staff and the Infrastructure Support Supervisor

2-3 years of experience
Types of Hardware
Desktop computers (Client)
Laptop devices (Client & Lenovo)
Tablets (iPads, Surface, Client)
Monitors (Client)
Computer peripherals (Receipt printers, printers, scanners, Etc.)
Other user or conferencing room hardware as needed (TV, Projector, Etc.)