|Reference #||20-00026||Title||Information Technology - Desktop Support|
|Start Date / End Date||10-02-2020 --- 30-06-2020|
Under limited supervision, provides complex analytical, technical, and administrative work in the planning, design and installation of new and existing personal computer systems and LAN's, troubleshooting and resolving hardware and software problems, install and configure new IT equipment.
Provides training and assistance daily to Tier 1 technicians, under the guidance of the Desktop Manager. As a Tier 2 member with advanced levels of experience, acts as a technical subject matter expert in support of desktop systems.
Works with Customer Service Center (CSC) ticketing system software to prioritize and manage support calls.
Maintains a high level of communications with customers in respect to scheduling hardware and software installations and support calls
Participates in hardware and software upgrades and deployments conducted during and outside of normal business hours, installs and configures approved PC based software packages for clients
Knowledgeable in Microsoft Suite of products and various industry standard technologies (Intermediate level)
Bachelor's degree plus 5 or more years or experience in support of a Fleet of 500 + Desktops